Frequently asked questions

Some frequently asked questions will be answered here, if your question is not listed here Please contact us.

5 FREQUENTLY ASKED QUESTIONS

You can order a food waste grinder HERE.
Check the exact dimensions of each food grinder. You must also have a basket plug hole of 8.89 cm.
Food waste grinders use cams on a rotating plate which, by means of centrifugal force, press the food against the stationary grinding ring and thus break the food down into very fine particles. No blades are used.
As soon as you receive the food grinder, the technician will contact you to avoid a situation where the technician is already at your door for the installation and the package has not yet arrived.
The service life of a food grinder is 15-20 years. In addition, each food grinder has a minimum two-year and a maximum six-year factory warranty. For both the professional and the private market. Click HERE to download and view our warranty conditions.

General

A food grinder consumes less than 50 cents (2-3 KWh) of electricity per year.
A food grinder is maintenance-free after installation.
The serial number of your food grinder can be found on a sticker on the side of the food grinder.
Food waste grinders use cams on a rotating plate which, by means of centrifugal force, press the food against the stationary grinding ring and thereby break the food down into very fine particles. No blades are used. What is the air pressure switch for?
The air pressure switch ensures that the food grinder is cranked up. The air pressure switch comes standard with all models.
At Devana, we do everything we can to serve you as quickly and accurately as possible. In the unlikely event that something is wrong, you can always contact our service department. Any complaints can be submitted to us by phone, but will also have to be submitted by e-mail. Our service department can be reached by telephone on 06-22224666. We will deal with complaints as soon as they have been submitted to our customer service department in writing or by e-mail. You can also send an e-mail to info@devana.nl
With the included on/off air pressure switch.

Purchase

You can order a food waste grinder HERE.
Check the exact dimensions of each food grinder. You must also have a basket plug hole of 8.89 cm.
Mounting and dismounting a food grinder is easy. If you move house, you can simply take the food grinder with you.

Use

A food grinder grinds: - Fruits - Vegetables - Food waste - Small bones - Vegetable and fruit peelings.
The use of a food grinder is self-explanatory. You will find information on its use in the document Tips for use. You can find it in the downloads section.

Installation

Once you have received the food grinder, the technician will contact you.
An overview of all specifications of our food grinders can be found HERE.
The hole for the air pressure switch is 33 mm.
No, always use the air pressure switch supplied.
Yes, every food grinder has a connection for the dishwasher, just remember to break the seal of the plug.
A food grinder only consumes 2-3 KWh per year of electricity. No additional electricity supply is required.
Yes, this can be done with the enclosed Dutch manual or watch the installation videos here.
Check the exact dimensions of each food grinder. You must also have a basket plug hole of 8.89 cm.
The air pressure switch can also be mounted in your kitchen cabinet.

Maintenance

A food grinder is maintenance-free after installation. The service life of a food grinder is 15-20 years.
You do not need to carry out any maintenance on a food waste grinder. The service life of a food waste grinder is 15-20 years.
You can clean your food grinder by: 1. Clean the sound baffle 2. Grind citrus fruits 3. Crush ice cubes

Faults

This malfunction can have several causes, so please check the following before contacting our service department: Check that there is nothing in the food grinder. Press the reset button underneath the food grinder. Check the power supply (plug-in socket, operation of socket & fuse in group box). If the cause is elsewhere, please contact our service department by filling in the contact form and they will contact you within 2 - 3 working days. You can also call us on 06-22224666.
Make sure the food grinder is switched off and remove the nonorganic material from the food grinder. If the food grinder is jammed, press the reset button on the bottom of the food grinder. If the cause is elsewhere, please contact our service department by filling in the contact form and they will contact you within 2 - 3 working days. You can also call us on 06-22224666.
There are several factors that can cause this malfunction, so please check the following points before contacting our service department: Check that there is nothing in the food grinder. Press the reset button underneath the food grinder. Check the power supply (plug-in socket, operation of socket & fuse in distribution board). Use the enclosed spanner and put it under the food grinder and unscrew the food grinder. (watch the video here)
Make sure that there are no blockages in the supplied hose and that the hose is securely attached directly to the bottom of the food grinder.
If your food grinder is leaking unexpectedly, we recommend that you switch it off using the on/off air pressure switch. Then check that all connections are still tight. 1. Put the plug in the sink and fill it up with water. Then turn the food grinder on and pull the plug out, this ensures that any blockages are flushed away.
There is a red reset button at the bottom of the food grinder. Press it if your food grinder no longer works.

Product

An InSinkErator food grinder is available for as little as €249. View prices HERE or find out which food grinder suits you.
If you have an old InSinkErator food grinder model, you can easily replace it with a new one. See HERE how to do it easily.
See HERE which food grinder is right for your household. Not sure? Please contact us via our contact form.
The food grinder is easily turned ON/OFF by using the air pressure switch supplied.

Energy

Wattage per food grinder Evolution 200 / 550 watts Evolution 100 / 515 watts Model 66 / 405 watts Model 56 / 380 watts Model 46AS / 380 watts LC-50-13 / 375 watts
The InSinkErator Evolution 200 consumes less than 50 cents (2-3 KWh) of electricity per year.

Professional market

The InSinkErator LC-50-13 is suitable for commercial use. This food waste grinder is suitable for small commercial use, for example: small restaurants/coffee bars/office kitchens/ B&B/ fast-food restaurants.
The cost of the LC-50-13 is €899.00.
A specialised installation company.

Webshop

DPD will try again at a later time to deliver the package to you. It is also possible that the package will be delivered to your neighbours or a DPD parcel point in your neighbourhood. For this reason, always keep a close eye on your track&trace code. For questions about the delivery of your package, please send an e-mail to info@devana.nl.
As soon as you receive the food grinder, the technician will contact you to avoid a situation where the technician is already at your door for the installation and the package has not yet arrived.
The description shows which accessories are included.
Log in via our website and then go to your order summary to download your invoice.
Please send an email to info@devana.nl if you wish to return a product.